The COVID-19 pandemic led to substantial changes in technology use within the long-term care (LTC) sector in Canada. The purpose of this research was to describe the use of technology and its impact on the experiences of LTC staff working in northern British Columbia (B.C.) during the COVID-19 pandemic. A secondary analysis of one-hour semi-structured interviews from 53 participants was conducted. Data was analysed thematically guided by Braun and Clarke’s thematic analysis approach. The experiences of LTC staff varied across disciplines and work roles. LTC staff reported using technologies for inter-department, intra-department or inter-professional communications, as well as to enhance residents’ social interactions. Findings provide insight into the perspectives of LTC staff who had to adopt new technologies and new work processes during COVID-19, thus informing and providing actionable insights for those working in northern B.C.
