In today’s fast-paced world of technology, new innovations are created constantly. Due to the prevalence of these new technologies being regularly introduced into workplaces, making the implementation easier for end-users will help ease the implementation process itself. This research focused on the relationship between University of Northern British Columbia (UNBC) employees and the implementation of the Banner 9 upgrade to UNBC’s ERP, specifically by answering the following questions: how do UNBC Banner users feel about the implementation, what themes were prevalent in the implementation, and what suggestions and recommendations can be made to mitigate resistance and lessen the difficulty of future implementations? Surveys and interviews were used to collect data. Via participant responses, the following suggestions were derived from the themes discovered: hold regular and themed training workshops, increase transparency regarding the implementation, provide IT department demonstrations, and have documentation more accessible to users.
