Measuring effective communication: communications audit at the Prince George Family YMCA

The Family YMCA of Prince George (PGYMCA) had gone through several changes in recent years. A new CEO had been installed the current strategic plan was ending and a new one was being written a number of new staff had been added the organizational chart had been redesigned and the physical facilities had been revamped. As a result of all this change, there were some retention issues within key departments. A communications audit was conducted to see if employees were receiving the information they needed to do their jobs and were satisfied with that communication to the point that they were able to conduct the business of the organization effectively. The results showed that the PGYMCA survey participants were satisfied with the communication, but that there were still areas for improvement. Recommendations were made on improving the quality of the communications and, as a result, the level of employee satisfaction with the internal communication. --P. i.