Strategic analysis & recommendations for Southwest Garden Supplies's nursery operations

Southwest Garden Supplies is a garden centre which is undergoing growth in its sales in both of its departments: nursery and bulk garden/landscape materials. With the increasing quantity, and sales of plants, the company requires strategic analysis and recommendations to improve its nursery operations. Some factors which require improvement are: a lack of enough employees, and two, a lack of systematic processes required in the maintenance, and sale of plants. Because only family members work at the nursery, and maintain the rest of the enterprise, there are more tasks which need to be accomplished than there are hands. Southwest Garden Supplies is in the process of hiring new employees, and approximately three new employees shall commence work in the foreseeable future. As of now, tasks like fertilizing, efficient watering, weeding, and pruning are not being executed in a systematic manner. Therefore, a lot of the plants are not optimally maintained. Due to a lack of organization, and time, pricing is a complex matter of hardship. As of now, there are minimal price tags placed on plants. Only the administrator in charge of the nursery knows the prices. Therefore, if she is not around for whatever reason, the remaining staff do not know how to price the plants. During the summer, watering by hand takes a minimum of three hours per day, that too after office hours; meaning the family leaves work close to 9:00pm, only to start again at 7:00am the next morning. This watering process leaves the other tasks of plant maintenance incomplete. As discussed, the nursery division of the garden centre needs to be run optimally. The purpose of this paper is to undertake research on how the nursery can be maintained efficiently, including how plant inventory can be best managed, and how the administration staff can maintain healthy relationships with the new employees. Human resource management will be discussed due to the importance of increased employee loyalty and decreased employee attrition. Results/Recommendations shall be made as to what steps need to be taken in order to streamline the nursery maintenance processes for the staff, and make shopping at Southwest Garden Supplies more fluid, and straightforward.