The Canadian healthcare is facing a lot of challenges, due to a growing and aging population, an increasing burden of chronic diseases, and a rapidly increasing cost of healthcare. To address these challenges, healthcare organizations are coming up with new approaches for providing healthcare services. Capitalizing on its strong primary health care services, Northern Health is promoting integrated care through the Primary Care Home initiative. To support such an initiative, and improve health care services efficiency, an Information Technology (IT) infrastructure that support healthcare providers' collaboration needs to be put in place. This project provides a framework and recommendations for an IT infrastructure to support Northern Health's integrated care strategy. --P. iii.
Small businesses encounter problems unique to their size, limited resources and infrastructure while academic literature is limited on their challenges of globalization and partnership issues. They are often owned by equal partners, creating additional complications. Finding a suitable international strategy for growth and diversification as well as understanding practical business solutions for global operations are key variables to guide the decision process. A literature review and analysis of the international experiences of a small Canadian company were conducted to identify risks and resources for global market strategies. This investigation revealed that small companies should capitalize on network and alliance opportunities to gain access to international markets, and consider exporting to test market environments. Good leadership will provide a successful international strategy that fits the small business operations and the company's strategy, while leveraging their core capabilities and competitive advantage into a global niche strategy. --P. ii.